Quality assurance concept innovation. HXZA and Vanke tie up in joint venture.

Customized service refers to the bespoke security service for customers based on their needs, designed specifically for each project site, to "maximize the developer and tenant culture" as the center piece.

In HXZA and Vanke Real Estate developed a joint project for integrating real estate management and security, including at the Hengtong, Neusoft, Sigma, and ByteDance projects. The idea for these high-end business properties, is to promote the concept of customized security services to achieve win-win cooperation for developer, property manager, tenants, and service provider.

In addition to the service concept, tenant confidence comes from HXZA’s brand value and the team advantage. HXZA as a first-class, international and specialized security service provider, servicing many commercial buildings, government agencies, colleges and universities with high quality security solutions inspired the tie up with Vanke to integrate HXZA’s service into Vanke’s holistic property management the service concept.

Set up a high quality security team

Since the establishment of the Vanke - HXZA service, each project has been guided by the concept of customer service-oriented, caring, and problem solving personnel. According to their different traits, assignment, and experience, each team member has been trained in a way that is commensurate with their post, so that each team member can clearly know his / her job responsibilities and follow a strict code of conduct.

Scientific layout and fine management to create customer satisfaction

Only through top quality staff, focus on customer service, and creative management can we achieve the best quality, protect our reputation, and win customers. Integrated HXZA and Vanke management and strict quality controls are the foundation of creating customer satisfaction.

In addition to the plain vanilla security services, HXZA management incudes integration of security technology, security operations management, monitoring, assessment. Through effective management, the team members to provide a comfortable living and working environment, which also enhances the team members’ work ethic, enthusiasm and professionalism.

Rising to new heights

HXZA always adheres to the "customer first" principle and takes client satisfaction seriously. In cooperation with Vanke, HXZA pays more attention to strengthening the interaction between management team, staff, and customers, strives to improve work efficiency, and perpetually carries out customer quality assurance, so as to achieve the goal of guaranteeing quantity, improving performance and promoting development of the service delivery.l